Customer service is one of the key drivers of complaints in the energy industry. And when it comes to effective signposting for at-risk customers, Ofgem requires accuracy and reliability across the board.
With Rdentify, energy companies can prioritise vulnerable consumers and improve customer satisfaction with ease.
Our advanced customer risk analysis software allows you to detect and monitor vulnerable consumers, delivering high standards of service for all.
Using customisable vulnerability scores, customer support agents can make quick, evidence-based decisions to protect both the end-user and your business, strengthening your reputation as a trusted energy provider.