Legislation and policies aren’t just about spotting those who may be vulnerable; they’re about delivering positive outcomes and resolutions to at-risk customers.
Our platform helps operators increase accountability and support those who may be at risk. Automated customer journeys ensure at-risk consumers are referred to the appropriate support channels, reducing potential harm to those who may be vulnerable.
Rdentify provides a historical analysis of customer chats and emails, facilitating data-driven decision making. This means that signs of vulnerability can be assessed appropriately, and gives space for consumers to disclose their needs.