Customer support is the frontline of any business, where agents play a pivotal role in addressing customer concerns and ensuring satisfaction. In this dynamic environment, quality assurance (QA) has emerged as a crucial practice to monitor and enhance the performance of customer support agents. The question arises: Do you QA your agents in customer support?… Read More

How has the integration of AI and NLP improved the efficiency and effectiveness of customer service operations in the iGaming industry? DB: It’s made a huge difference, the integration of AI and NLP has significantly enhanced the efficiency and effectiveness of customer service operations in the iGaming industry. With this integration, 24/7 support and monitoring… Read More

At Rdentify, we are passionate about revolutionising the gaming industry by promoting responsible gambling practices and ensuring a sustainable gaming environment. As a proud sponsor of this upcoming event, we are excited to share our vision and the innovative products we offer to achieve this crucial goal. Who Are We? Rdentify is a cutting-edge technology… Read More

We are excited to announce our new partnership with Rightway Compliance, a UK-based risk management, audit and training consultancy helping organisations achieve an ethical organisational culture of natural compliance to improve sustainability and profitability. Commenting on the partnership with Rdentify, Neil Tyson the founder and MD of Rightway Compliance said: “Identifying and protecting vulnerable customers… Read More

As Rdentify continues to move forward in a new period of commercial success, we’re pleased to announce the launch of our brand-new website. The refreshed website is now much easier to navigate, and offers sector-specific information to help our customers learn more about our innovative technology. This is designed to improve user experience and usability…. Read More

In June, the Gambling Commission released its latest findings on the information needs of gambling consumers. This explores consumer attitudes towards receiving information from gambling companies, as well as the first-hand experiences that consumers have had. The research also focuses on how the provision of information could be improved by gambling operators. Fieldwork for Gambling… Read More

Rdentify is moving into an exciting new phase. As we continue to create rewarding partnerships with global gaming innovators such as GiG and Neccton, our mission to deliver responsible gaming software is taking shape across multiple markets. Our Sales Director Nige Roberts has been playing a crucial part in this commercial expansion. With over 25 years of experience… Read More

In a continually shifting landscape, gambling firms will need to overcome several barriers if they want to ensure their commercial success. At a time when customers are adjusting to life after restrictions, operators will need to remain vigilant. Consumers have been impacted in different ways by the circumstances brought on by the pandemic, as well… Read More

Identifying customers who may be vulnerable or susceptible to harm can be a complex process. Each consumer is different, and operators cannot always be sure that an indicator of harm for one customer is the same for another. And in the fast-paced world of customer support and retention, common cues can often slip through the… Read More

In April, the Gambling Commission released its first-quarter findings on Problem Gambling in 2022, with aim of monitoring participation levels. The regulator conducted a nationally representative sample of 4,018 adults aged 16 and over, who were interviewed via telephone in June 2021, September 2021, December 2021 and March 2022 to collect data on gambling activity… Read More