Terms of Service

Terms of Service for Rdentify Protect

Welcome to Rdentify Protect! These Terms of Service (“Terms”) govern your use of Rdentify Protect, a service provided by Rdentify. By accessing or using Rdentify Protect, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use Rdentify Protect.

Terms of Service for Rdentify Protect

Welcome to Rdentify, These Terms of Service (“Terms”) govern your use of Rdentify Protect, a service provided by Rdentify. By accessing or using Rdentify Protect, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use Rdentify Protect.

1. Description of Service

Rdentify Protect is a service that analyses live chats, emails, phone calls, chat rooms, and bot interactions in real-time to detect customer vulnerability, frustration, and satisfaction levels. This analysis aims to reduce risk, churn, and operational costs for our clients. Rdentify Protect provides a user-friendly interface for in-depth trend analysis, enhancing decision-making and leading to superior support. It also ensures quality assurance and governance of customer interactions, enabling early identification of vulnerable customers, reduction of problematic behaviour throughout the database, and tailored real-time interventions for improved outcomes.

2. User Interface

Rdentify Protect offers a user-friendly interface for accessing and analysing data. Users can review conversations and scoring in real-time within their existing customer support tool. Additionally, Rdentify Protect provides a separate user interface (UI) where conversations and scoring can be reviewed, complete with business intelligence (BI) capabilities.

3. Data Security

We take data security seriously. Rdentify Protect ensures that all data analysed, including live chat conversations and scoring information, is secure. We employ industry-standard security measures to protect the confidentiality, integrity, and availability of your data.

4. Compliance and Auditability

Rdentify Protect is fully auditable to evidence compliance with regulatory requirements and internal policies. Our service enables organisations to demonstrate adherence to industry standards and best practices. We provide the necessary tools and documentation to support compliance efforts.

5. User Responsibilities

Users of Rdentify Protect are responsible for ensuring compliance with applicable laws, regulations, and policies governing the use of customer data. Users must also adhere to Rdentify’s Acceptable Use Policy and Privacy Policy.

6. Termination

Rdentify reserves the right to terminate or suspend access to Rdentify Protect at any time as per the contractual agreement. Upon termination, all rights granted to you under these Terms will cease.

7. Modifications to Terms

Rdentify may revise these Terms from time to time without prior notice. The most current version of the Terms will be posted on the Rdentify website. Your continued use of Rdentify Protect after any changes to these Terms constitutes acceptance of those changes.

8. Contact Information

If you have any questions or concerns about these Terms or Rdentify Protect, please contact us at [email protected]

By using Rdentify Protect, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.